Refund and Return Policy

Audio Venue Mode

This is the Refund and Return Policy – Thank you for supporting independent music at Switchblade.Live. Please review the following policy before completing your purchase.

1. Digital Products Are Non‑Refundable

All digital products sold on Switchblade.Live—including but not limited to MP3, WAV, FLAC files, sample packs, presets, and digital sheet music—are final and non‑refundable.

Because digital items are delivered instantly and become accessible immediately, we cannot accept returns, exchanges, or cancellations once a download link has been sent or a download has begun.

2. Download Limits and Expiration

Each purchased digital item includes:

Up to 3 download attempts, and
A 5‑day download window starting at the time of purchase.

After the download limit is reached or the 5‑day window expires (whichever comes first), the download link will automatically deactivate and the files will no longer be accessible.

If you experience any issues accessing your files within this window, please contact us before the link expires so we can assist you.

3. Exceptions and Technical Issues

We want you to have the best listening and creative experience possible. While digital sales are generally final, we will review refund or file‑replacement requests under the following limited circumstances:

Corrupted or defective files: If a file is damaged, incomplete, or fails to open, contact us immediately. We will first attempt to repair or replace the file. If the issue cannot be resolved, a full refund will be issued.
Duplicate purchases: If you accidentally purchased the same digital item twice in a single transaction or within a 24‑hour period, we will refund the duplicate charge.
Accidental purchases (not downloaded): If you purchased an item by mistake and have not clicked the download link or streamed the asset, you may request a refund within 7 days of purchase.

4. Purchases Made Through Third‑Party Platforms

If you buy our music through platforms such as Apple/iTunes, Google Play, Bandcamp, or Amazon Music, your purchase is governed by that platform’s billing and refund policies. We cannot issue refunds for transactions processed outside of Switchblade.Live.